Allinea Massage Studio

Appointment Policy Your appointment time is reserved exclusively for you. A nonrefundable 50% deposit is required to confirm every appointment. The remaining balance is due at the time of service. Cancellations Once an appointment has been booked, the deposit is nonrefundable. If you cancel your appointment for any reason, the deposit will be forfeited and cannot be transferred or credited toward a future service. A new appointment and new deposit will be required when you are ready to rebook. Rescheduling Each appointment may be rescheduled one time with at least 12 hours’ notice. Your original deposit will be transferred to the new appointment date. Rescheduling requests made less than 12 hours before the scheduled appointment will result in the loss of the deposit. A new appointment and new deposit will be required. After an appointment has already been rescheduled once, any additional change will require a new appointment and a new 50% deposit. Appointment times are not reserved or confirmed by text message. All changes must be completed through the online scheduler. Your new appointment is confirmed only after you receive an updated confirmation. Members: Membership sessions do not roll over. Members receive a 3-day grace period after each monthly renewal date to complete any unused session from the previous billing cycle. After this grace period, the session expires. Members may reschedule one membership appointment per billing cycle with at least 2 hours’ notice. Additional rescheduling will result in forfeiture of the session. No-Shows Clients who do not arrive for their scheduled appointment will forfeit their deposit. A new appointment and new deposit will be required to book again. Late Arrivals Late arrivals will not extend the scheduled appointment time. The session will end at the originally scheduled time, and the full service price will remain due. Arriving 20 minutes or more after the scheduled start time will result in the appointment being canceled and treated as such. By booking, you acknowledge and agree to this appointment policy.